I very rarely go to the Doctors. Whenever I do I come away feeling like I've been wasting someone's time. My Dad has had problems with high cholestral, my Mum only has one kidney and my sister had something which forced me to check something of my own, so I feel entitled to be concerned enough to check things out. On every occasion they have been all clear, but my GP seems to very quickly dismiss everything I have a concern about. I rather get the feeling my notes read: "hypocondriac".
Contrast this with the attitude at Marple Physio clinic today. My lower back has been killing me this week. I had an appointment time that suited me, and within 40 minutes Matthew Carpenter asked questions, watched me walk and made me stretch. Then he had me doing exercises, massaged me and said, Let me tell you what I think is going on here. He then adjusted my car seat and sent me away feeling tons better, with some ideas to sit better and, I feel this is significant, £37 lighter of pocket.
I have to say, it has been the best money I've spent all week. I know nothing of this clinic other than the positive experiences I have had on the two occasions I've been there. It has a sense of customer service about it. Something the NHS does not. Because this is 2009 and feelings run high, I feel I have to qualify this by saying I care passionately about the importance of the NHS in this country, but something is wrong at the core. I don't base this on what I have experienced, today, but a slow realisation and observation about how organisations work and why.